Common Questions > What is the cause of the browser crash and what's the solution?


1.Too many pages opened that caused excessive kernel load;

2.The presence of a residual process is locked, causing the browser to fail to start or crash again;;

3.Certain extensions that the user installed caused the browser to become unstable, then crash;

4.The abnormal account data triggers the browser's non-normal handling, causing the browser to crash or stuck;;

5.Other software (especially antivirus software) or browsers blocked Maxthon to cause it crash;

6.Outdated adblocking feature might causes crashes;

1.Open the Task Manager to see if there is a residual Maxthon process. You might need to force the end of the Maxthon process if necessary, and even restart the computer if you couldn't terminate the task. And then try to start the browser.

Open the Task Manager to see if there is a residual Maxthon process.

2.If the browser crashed after normal login, then try to rename the user data directory, re-open the browser to log on.

Start - Run - Enter "% appdata%" - Press Enter (or press win key + r, put: "% appdata%" in the pop-up window, press enter)

Find "Maxthon3" or "Maxthon5" folder and rename them to "Maxthon31, or Maxthon51".

If the browser crashed after normal login, then try to rename the user data directory, re-open the browser to log on.

Then re-open the browser to see if it works. If the browser do not crash again, we hope that you can sent over your renamed folder "Maxthon31" and "Maxthon51" to our service email:support@maxthon.net

Search for the crashed file:

1)Confirm your browser's version: Menu (Alt+F) → About...

2)Describe your operation before crashing in detail;

3)Sent over the crash report to us. Method of getting the crashed files: start - run - input %temp% then press enter.

Search for the crashed file

Find the MaxthonCrashData folder in the pop-up window and enter

Find the MaxthonCrashData folder in the pop-up window and enter

Enter all the serial-number folders;

Enter all the serial-number folders;

Check if there's any crash.dmp files, change the suffix into jpg or png and sent to us.

3.If the folder rename is still not working, please use a guest account to log in to the browser. And if the crash stops, we hope that you can sent over your renamed folder Maxthon 31 and Maxthon51 together with the crashing problem files.

3.If the folder rename is still not working, please use a guest account to log in to the browser.

4.If Maxthon still crashes, check your antivirus software. Try terminate those antivirus software and re-open the browser.